Frequently Asked Questions
ru88 FAQ — Questions & Answers
From how to deposit and claim bonuses to how to play casino games and fix technical issues — find answers to questions players ask most often, right here.
The ru88 FAQ page groups together answers to the questions players ask most: deposit and withdrawal processes, live casino game guides, bonus and promotion terms, customer service, and technical issues. When you find a question, jump to its section and read the answer — if you still can't find what you need, you can ask straight away in Burmese through ru88's 24/7 Live Chat.
How to Deposit
Deposits and Payments
At ru88 you can deposit with KBZPay, Wave Money, and AYA Pay. These three methods are the most widely used payment platforms in Myanmar — deposits are quick and easy, and your account is credited instantly.
The minimum deposit at ru88 is 10,000 Ks for every payment method. That amount is enough to start playing and to qualify for promotions including the welcome bonus. There is no maximum deposit limit.
Your deposit reaches your account within a few minutes. If it hasn't arrived yet, take your transfer proof (screenshot) from KBZPay, Wave Money, or AYA Pay and contact ru88 via 24/7 Live Chat — we'll help you straight away in Burmese. Having the transaction ID on hand means we can check even faster.
ru88 does not charge any deposit fees — the full amount you send reaches your account. That said, your KBZPay, Wave Money, or AYA Pay platform may have its own transfer fees, which you can check in that service's tariff sheet.
Live Casino
Live Casino Game Guides
In Baccarat, you bet on either the Player or Banker side. The hand closest to 9 wins. If the total goes over 10, ten is subtracted and the remainder counts. There is also a Tie bet with higher odds. Play with a live dealer at ru88 Live Casino.
In Roulette, a wheel numbered 0 to 36 is spun and a ball determines the result. You can bet on Red/Black, Odd/Even, a single number, and more. Placing bets on multiple spots at once gives you more room to apply your own strategy.
In Live Dealer games, real dealers broadcast live from a studio so players can watch and play on screen. You can chat with the dealer and get a real-time playing experience. With a good internet connection, you can watch smoothly without any video interruption.
Dragon Tiger is similar to Baccarat. One card is dealt to the Dragon side and one to the Tiger side. The higher card wins. You can also bet on a Tie. It is easy to play and rounds are decided quickly, which makes it popular among Myanmar players.
Bonus & Promo
Bonuses & Promotions
The wagering requirement is the amount you need to play through before you can withdraw bonus funds. At ru88 it is bonus amount × 25. For example — deposit 20,000 Ks, get a 40,000 Ks bonus, and you must play through 40,000 × 25 = 1,000,000 Ks. Deposit 520,000 Ks, get a 500,000 Ks bonus, and you must play through 500,000 × 25 = 12,500,000 Ks.
Refer a friend to ru88 — earn 10% of your friend's first deposit as a bonus (up to 30,000 Ks per friend). On top of that, you will keep receiving 0.1% of your friend's valid bets as a weekly commission. Refer more friends and earn more.
When you make your first deposit at ru88, you will automatically receive a 200% bonus — no need to press a claim button. For example, deposit 20,000 Ks and get a 40,000 Ks bonus, giving you a balance of 60,000 Ks. The maximum bonus is 500,000 Ks, and you must meet 25× wagering on the bonus before you can withdraw.
Slots generally count in full toward the wagering requirement and are the easiest way to clear it. Live casino games may only count in part. Contact ru88 Support to ask which games count and at what rate.
Every bonus has a set time limit to meet the wagering requirement. After receiving the welcome bonus, you must complete the wagering requirement within that period to withdraw the bonus funds — if the deadline passes, the bonus may expire. Check with support in advance so you can track your progress and finish on time.
Support
Customer Support
ru88 support is available 24 hours a day, 7 days a week. Whether it is Wednesday evening or Sunday morning, you can reach us at any time in Myanmar Standard Time (UTC+6:30) and the support team will get back to you.
Yes. ru88's customer support team operates entirely in Myanmar language. Players can discuss any issue in their native language with no language barrier — just speak freely.
At ru88 you can get in touch through two channels: 24/7 Live Chat and email — [email protected]. Live Chat on the website gets you an instant response, and you can also use email to explain any matter in detail.
Note down your account username, the transaction ID of the deposit or withdrawal, the time the issue occurred (Myanmar Standard Time), and a description of what happened — include a screenshot if you have one. With these details, the support team can investigate and assist you much faster.
Technical
Technical Issues
Android and iOS smartphones, tablets, and desktop / laptop computers are all supported. Any modern web browser is enough to play — no app download needed, just open and play directly through your browser.
Yes. On Android Chrome, open ru88.today, tap the menu (⋮), and select Add to Home Screen. On iOS Safari, tap the Share icon (□↑) and choose Add to Home Screen — an app-like icon will appear on your screen so you can jump straight in next time.
Clear your browser cache — go to Settings → Privacy → Clear Browsing Data and delete cache and cookies. Then reopen ru88.today. Check that your internet connection is stable, and if the problem continues, contact ru88 Support.
If your connection drops, the ru88 game server auto-saves your session. Once your internet is back and you log in again, you can continue right where you left off. If the issue persists, note your transaction ID and let us know immediately via Live Chat.
Yes. The ru88 website is built with a mobile-first design, so it runs smoothly like an app on Chrome, Firefox, or Safari. No download needed and no phone storage used — one browser is all you need.
Contact us and get your answer
If you didn't find the answer to your question above, reach out instantly through ru88's 24/7 Burmese-language Live Chat. You can also contact us at email [email protected] — we'll help you in detail in Burmese.
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