ru88's Privacy Policy
At ru88, your personal data is protected using SSL encryption and strict data management practices.
1. Introduction
Welcome to the ru88 online gaming platform. This Privacy Policy ("Policy") explains how personal data of players ("you") who use the ru88.today website and its related services ("Platform") is collected, used, and disclosed.
By using the Platform, you are considered to have accepted the terms of this Policy. If you do not agree with any part of the Policy, please stop using the Platform. For additional terms relating to use of the Platform, please read our Terms and Conditions page.
2. Data We Collect
ru88 only collects the data needed to operate the platform securely and provide a good service.
Data provided when registering
Data you submit directly when opening an account —
- Name and date of birth (for age verification)
- Email address
- Phone number
- KBZPay, Wave Money, or AYA Pay account details for payments
- National registration card or national ID — only when requested
Platform usage data
Data recorded automatically while you use the platform —
- IP address and computer / mobile device information
- Browser type and version
- Gaming records (bets placed, wins, losses)
- Deposit and withdrawal records
- Navigation on the website and session duration
Cookie and technical data
We use cookies and similar technologies to give you a better experience. Cookies are used to —
- Maintain your login session
- Remember your language and settings
- Help the platform load faster
Data received from customer support
Data shared when you contact our support team via 24/7 live chat or email —
- The content of messages you send
- Communication records to help resolve issues
- Account details related to the issue
3. How is your data used
ru88 uses the data collected only for the following purposes —
- Account management: Creating accounts, verification, access protection and password resets
- Financial transactions: Verifying accuracy when processing deposits and withdrawals
- Eligibility checks: Confirming that players are 21+ and verifying player identity
- Service improvement: Making changes to improve platform features and performance
- Customer support: Resolving enquiries and complaints
- Security and fraud prevention: Detecting and preventing unauthorised access and fraudulent financial activity
- Responsible gaming protection: Data is referenced when applying limits in line with our responsible gaming policy
- Legal obligations: Ensuring compliance with applicable laws and regulations
4. Data sharing and disclosure
ru88 does not sell or rent your personal data to third parties. Data may only be shared in the following circumstances —
Service providers
Only with service providers essential to operating the platform — such as payment processors (KBZPay, Wave Money, AYA Pay), server hosting and technology providers — and only the data they need to deliver their service. These third parties use data solely under our instructions and are not permitted to use it for their own purposes.
Legal requests
We may be required to disclose your data when a judicial or regulatory authority makes a lawful request. We will only disclose what the law requires and will notify you in advance where possible.
Business transfers
In the event of a merger, acquisition or transfer of business assets, player data may be included as part of the relevant assets. Players will be notified in advance if this occurs.
With your consent
If data needs to be shared with third parties outside the circumstances described above, we will obtain your clear and explicit consent beforehand. In all cases, the security of your data is our first priority.
5. Data security measures
Protecting player data is a core principle of ru88's technical design.
- SSL encryption (TLS 1.2+): All data transfers between the platform and your device are encrypted
- Access controls: Staff who handle player data are granted access only through strict authentication mechanisms
- Server security: Firewalls, penetration testing and regular security audits are in place
- Financial data protection: KBZPay, Wave Money and AYA Pay transactions are handled with industry-standard protection
- Data minimisation: Data that is no longer needed to provide the service is deleted rather than retained
- Regular backups: Server backups are performed regularly to prevent data loss
6. Your personal data rights
ru88 respects players' data rights and supports the following rights —
Right to Access
You can request to view the personal data we hold about you.
Right to Correction
You can request that we correct any data that is inaccurate or incomplete.
Right to Deletion
When you close your account, you can request that we delete the data we hold about you (except data that must be retained due to legal requirements).
Right to Restrict Processing
You can request that we restrict the use of your data until a correction or deletion request has been fulfilled.
Right to Data Portability
You can request a copy of your data that we hold, in a readable format.
Right to Object
You have the right to object to the processing of your data for marketing purposes and certain other activities.
How to exercise your rights
To exercise any of the data rights above, email us at [email protected] or contact us via 24/7 live chat. We will act on your request as quickly as possible from the date we receive it.
7. Data Retention
ru88 retains data only for as long as necessary to provide our services and meet legal obligations.
- Active accounts: Data is retained for the full duration that the account remains open
- Closed accounts: Data is deleted or anonymised once the legally required retention period after account closure has expired
- Financial records: Must be retained for a set period due to financial compliance and counterparty verification requirements
- Service improvement data: Data that is no longer needed after analysis is deleted promptly
8. Protection for Under 21s
The ru88 platform is an online gaming service available to players aged 21 and above only. We do not knowingly collect data from anyone under 21. If we become aware that a minor has submitted data to us, we will delete it immediately.
If a parent or guardian suspects their child has submitted data to us, please contact [email protected].
9. Changes to This Policy
ru88 may review and update this privacy policy from time to time. If significant changes are made, we will post a notice in a prominent place on the platform. Continued use of the platform after changes have been made will be taken as acceptance of the updated policy.
The date this policy was last updated is shown at the top of the page. Please check this page regularly so you are aware of any changes.
10. Contact Us
If you have any questions about this privacy policy, you can reach the ru88 customer support team through the following channels —
- 24/7 Live Chat: Myanmar-language support is available any time via the live chat on the platform
- Email: [email protected]
We will handle data protection enquiries as quickly as possible, and keeping your data safe remains ru88's top priority.
Questions about Privacy Protection at ru88
Frequently asked questions from players about ru88's privacy policy —